Latest News
Emizon Units No Longer Available to Order
Move to all IP
Exchanges throughout the country are now being updated to all IP; Salisbury and Mildenhall are the first areas to start moving to all-IP. Openreach have announced a further 168 exchanges where they will soon stop selling traditional PSTN phone lines and communication providers will start to migrate customers to all-IP.
Please check out the attached documentation from OpenReach to find out more.
Covid-19 Update 15th April
EMCS extend CCTV Sentry 24/7 maintenance service to non-monitored CCTV systems
- CCTV Sentry services can operate even if the system is working on a technology that is not currently an EMCS integrated monitoring partner
- The system must have network connectivity available to activate the CCTV Sentry service
- Set-up is quick and easy taking just a few moments – (Though please note this needs to be between 9am-5pm Mon-Fri)
- There is no set-up fee to activate the service
- The service is available on a pay-as you-go basis with a reduced rolling monthly contract option
Remote Management Tools Available from EMCS
We know that many of our Installer partners have closed their offices in line with Government guidelines, so thought it pertinent to remind you that we have free secure web services available for your team’s use should they be working remotely and require access to your monitored estate.
The use of these services will also assist with easing traffic into EMCS enabling us to support you more efficiently as we move forward in this situation with what we anticipate is likely to stretch resources: -
SmarTest: Designed for use by Engineers in the field, this service can be accessed via smartphone and allows users to do the following:
- Put systems on and off test
- Check activity logs
- Issue Remote Resets
- View live CCTV footage
- Review but not amend Key-holder details
- Perform remote commands (subject to device in use)
NetPort: Designed for use by those carrying our admin functions, maintaining data records or those responsible for reviewing activity logs, false alarm management and or running reports
- Put systems on and off test
- Check activity logs
- Issue Remote Resets
- Check and review CCTV Footage
- Add/amend Key-holders and their availability
- Add amend passwords
- Add/amend site telephone numbers
- Check Pins & event response plans
- Review Special actions
- Run reports
Enduser SmarTest: Designed for end-users, this service can be accessed via smartphone and allows users to do the following:
- Put Fire & CCTV systems on and off test
- Check activity logs
- View live CCTV footage
- Review but not amend Key-holder details
All of these systems are; fully secure as they are accessed via websites akin to online banking services, available 24/7, provide live instantaneous access so all updates are made in real time.
We are able to deliver training remotely via the free online video conferencing facility Zoom for any of these services. If you would like more info or want to get your team set-up please contact our sales department via email: - sales@emcs.co.uk or by telephone on: - 0800 716 179.
COVID-19 Update
COVID-19
Admin, Accounts and Sales Christmas and New Year Operational Hours
Christmas:
Christmas Eve - Tuesday 24th December 2019: Closing 13:00
Please ensure that all amendments are sent to us no later than 12:00 as we cannot guarantee that any correspondence received after this time will be actioned.
Christmas Day Holiday – Wednesday 25th December 2019: Closed
Boxing Day Bank Holiday - Thursday 26th December 2019: Closed
We return to work on Friday 27th December 2019 at 09:00
New Year:
Tuesday 31st December 2019: Closing 15:00
Please ensure that all amendments are sent to us no later than 14:00, we cannot guarantee that any correspondence received after this time will be actioned.
New Year’s Day Wednesday 1st January 2020: Closed
We return to work and normal working hours on Thursday 2nd January 2020 at 09:00
Message Handling Rotas:
We would be grateful if all customers with Message Handling accounts could ensure that all rotas are sent to us no later than 17:00 Friday 13th December 2019 for the Christmas and New Year period, as we cannot ensure that any rotas received after this time will be actioned.
On behalf of everyone at EMCS we would like to wish you a very Merry Christmas and a Happy New Year.
NSI Installer Summit - March 21st
EMCS are delighted to join our industry colleagues at the NSI Installer summit event in Birmingham’s Vox Centre on 21st March 2019.
EMCS will have a number of team members on-hand showcasing our service innovations and to answer any questions you may have regarding all things monitoring!
Previous events have been really informative so we are looking forward to seeing lots of you there for what promises to be a fantastic event.
EMCS will be exhibiting on Stand 33 so please come and say hello!
If you haven’t already, you can register your attendance here.
Admin, Accounts and Sales Christmas and New Year Operational Hours
Sales - Christmas and New Year Operational Hours
Christmas Eve - Monday 24th December 2018: Closing 13:00
We return to work and normal working hours on Wednesday 2nd January 2019 at 09:00
Admin and Accounts - Christmas and New Year Operational Hours
Christmas:
Christmas Eve - Monday 24th December 2018: Closing 13:00
Please ensure that all amendments are sent to us no later than 12:00 as we cannot guarantee that any correspondence received after this time will be actioned.
Christmas Day Holiday – Tuesday 25th December 2018: Closed
Boxing Day Bank Holiday - Wednesday 26th December 2018: Closed
We return to work on Thursday 27th December 2018 at 09:00
New Year:
Monday 31st December 2018: Closing 15:00
Please ensure that all amendments are sent to us no later than 14:00, we cannot guarantee that any correspondence received after this time will be actioned.
New Year’s Day Tuesday 1st January 2019: Closed
We return to work and normal working hours on Wednesday 2nd January 2019 at 09:00
Message Handling Rotas:
We would be grateful if all customers with Message Handling accounts could ensure that all rota’s are sent to us no later than 17:00 Friday 7th December 2018 for the Christmas and New Year period, as we cannot ensure that any rota’s received after this time will be actioned.
On behalf of everyone at EMCS we would like to wish you a very Merry Christmas and a Happy New Year.