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Covid-19 Update 15th April

Wednesday, April 15, 2020 | Comments (0)
Dear Customer,

Firstly, I hope you are all staying healthy and well and that you had a good bank holiday break. Whilst I appreciate that it probably wasn’t quite the type of break that you anticipated, I do hope that you had an opportunity to get some down time and enjoy the nice weather.

Following on from previous correspondence, I wanted to write to check in and provide you all with an update on the situation here at EMCS as the situation around the COVID-19 pandemic unfolds.

As expected, outside of the main operation team we have seen changes to workflow, in response to this and where appropriate, we have reassigned some team members to other departments to ensure service levels are sustained. We have also temporarily reduced staffing levels in some parts of the organisation utilising the Government‘s Job Retention scheme which has enabled us to reduce health risk for individuals, as well as assisting with business continuity efforts.

We are delighted to say that despite the challenging times the measures we have put in place have ensured that we continue to meet all industry performance requirements and we remain focused on ensuring that we can continue to do so. This could of course not be achieved without the hard work and commitment shown by the fantastic team of critical workers we have here at EMCS, the resilience shown throughout this very difficult time has been amazing and I am extremely proud of each and every one of them.

I would also like to highlight that your patience and understanding to date has been greatly appreciated, with a special thanks going to those that have taken the time to send kind messages of gratitude and support, they have all been shared with the team here and have provided a much-needed lift.

On a final note I would like to re-enforce that in these uncertain times EMCS remain dedicated to supporting you and our mutual end-users, primary considerations remain focused on ensuring business continuity and to maintaining service levels, though of course at the forefront of any decision is the wellbeing of our team. Regular reviews are completed both internally and more broadly, so as the situation evolves please rest assured, we will continue to adapt and respond to ensure we are able to fulfil our commitments to you.

As always please do feel free to reach out should you require any further assistance.

Assuring you of our best intentions at all time,

Andrew Barge
Managing Director

EMCS extend CCTV Sentry 24/7 maintenance service to non-monitored CCTV systems

Tuesday, April 07, 2020 | Comments (0)
As the enforced lock-down surrounding the COVID-19 outbreak is preventing CCTV Installers making their usual maintenance visits, it is more important than ever to ensure the on-site CCTV is working and fit for purpose, especially as property may be closed, or operating at reduced times - we would therefore like to offer reassurance that the CCTV Sentry integrity check service is included within your monitoring package as standard with all compatible EMCS monitored CCTV connections.

Since this the COVID-19 situation has unfolded we have however received a number of enquiries from installers looking to add CCTV Sentry services to their non-monitored CCTV systems to enable the ability to carry-out remote maintenance services: In order to support our clients and provide peace of mind in these challenging times EMCS are able to extend the CCTV Sentry service to include non-monitored systems and we can confirm that the service is available as follows:

  • CCTV Sentry services can operate even if the system is working on a technology that is not currently an EMCS integrated monitoring partner
  • The system must have network connectivity available to activate the CCTV Sentry service
  • Set-up is quick and easy taking just a few moments – (Though please note this needs to be between 9am-5pm Mon-Fri)
  • There is no set-up fee to activate the service
  • The service is available on a pay-as you-go basis with a reduced rolling monthly contract option
For more information on the CCTV Sentry 24/7 remote maintenance checking service and the functionality, please see the CCTV Sentry Information Sheet below which also details monthly tariffs or to get set-up you can call our CCTV team directly on : - 0844 335 6818