We write to provide some reassurance to our clients and an update on the measures we are putting in place to ensure service continuity throughout these testing times.
As you will be aware industry regulation requires EMCS have a robust disaster recovery plan in place which covers connectivity, communications infrastructure as well as staffing resource etc. Obviously security restrictions mean that we are unable to share exact detail of these plans with you but please be assured that EMCS provisions exceed that of the industry requirement, we also have our secondary Alarm Receiving Centre (ARC) which provides dual resistance. Ensuring the health and well-being of our work force is paramount at this challenging time and we have of course also adapted our policy and procedures to ensure that every action possible has been taken to keep them healthy and well.
We would however like to share some of the additional measures we have taken to increase staff well-being and ensure operational function with you:
Meetings - Visitors to the ARC were stopped a few weeks ago and the building will remain closed to non-essential visitors until further notice. Our field staff off site meetings were halted at the beginning of this week. Internal meetings will be taking place via video conferencing.
Communication/Guidance – There are regular communications around personal hygiene and sanitation measures both here at the ARC and outside of the work place, as well as confirmation of symptoms and self-isolation information to all staff, relayed in accordance with Government guidelines. There has been sign posting and links provided to Government and official health care guidelines for all staff around exposure to symptoms, shared households, social distancing and vulnerable people as and when there are updates made to advice given. We have also been monitoring any annual leave plans for all employees in a bid to identify possible risks associated with travel.
Sanitation/Hygiene – We have elevated sanitation levels throughout the business; we have increased the number of hand sanitiser dispensers and antibacterial wipes around the building and we have implemented increased cleansing routines at the beginning and end of shift change overs – We have reorganised our workspaces and teams are now spread out in line with social distancing guidelines and are proactively limiting interaction between staff members and departments. Travel around the building is restricted and where possible dedicated areas of the building have been assigned to specific teams to limit the possibility of cross infection.
Remote Working – Provisions have been put in place for staff who work in functions outside of our operations team to work remotely from home and roll-out has begun with an option to increase this across the workforce when and if appropriate.
Cross Skilling – Members of our work force are being trained and cross skilled in other areas of the business to enable fluidity across departments and ensure that we can be reactive to changing requirements and ensure contingency throughout our operation.
The situation is however fluid so we will continue to keep abreast of the situation, monitoring the advice provided by government and healthcare officials and we will update you of any change to procedure if and when appropriate. Our commitment to you as clients remains unchanged and we will continue to work around the clock to ensure that we can deliver the essential services that yourself and your clients are reliant on.
We thank you for your support at this time and please do feel free to reach out should you have any queries.
Assuring you of our best intentions at all times.