Frequently asked questions

"We answer your questions"

As EMCS are an Independent Alarm Receiving Centre i.e. we do not have an installation arm we don’t actually sell direct to end-users. However, if you contact a member of our sales team they will be happy to supply you with details of Installation companies that operate within your area…. Just follow this link: - or call: 0800 716 179.
EMCS provide an alarm management tool, NetPort, which is available to all customers completely free of charge. It can be accessed 24hours, 7days a week, via a secure internet link (much like internet banking). With varying access levels available, it potentially allows users complete administrational control: the ability to place systems on and off test, to view alarm history and it also has reporting facilities which assist with false alarm management. WAPport, again provided free of charge, allows limited access via your mobile telephone.

We actively encourage our customers to visit the ARC. We feel it enables you to see how EMCS operate as a company and also meet the team, therefore strengthening working relationships going forward. You are very welcome to bring along clients/potential clients too.

We also have conference facilities available, maybe you would like to use the facilities to pitch to potentials clients, hold a training seminar for your Engineers or perhaps hold one of your regular sales meetings here? The facilities are available to our customers free of charge, and provide an ideal opportunity to tie in with a tour of the ARC and meet the EMCS team.

Of course, EMCS have a number of Installer partners throughout the UK & Ireland who will be happy to assist you. Simply follow the link below, submit your details together with a brief outline of your requirements and a member of our team will forward details of Installation companies who operate within your area.

Installer Search

Not necessarily, we work with many companies of varying different sizes all of whom have different requirements as a company. One thing that is worth bearing in mind is that the Police will not issue a Unique Reference Number (URN), to non accredited companies.

EMCS is completely independent and are in no way affiliated with an installation company, this makes us a truly independent Alarm Receiving Centre. It provides our customers with peace of mind that we are not vying in the same marketplace as them and reaffirms our commitment to supporting our customers; if our customers don’t grow EMCS doesn’t grow.
EMCS is fully accredited having been awarded the NSI Gold award for Intruder and Fire monitoring as well as monitoring to BS8418 for CCTV systems. We are also registered with the Loss Prevention Certification Board (LPCB) and are active members of the British Security Industry Association (BSIA)

This can vary from product to product, dependent on the signalling type, the package and sometimes the contract term. It is advisable to contact a member of our sales team on: - 0800 716 179 who will be happy to discuss your requirements and provide associated costs from there.

This varies dependent on the type of system that you have installed and of course the type of alarm that is received. We would recommend contacting your alarm company directly who would be able to provide a response plan to reflect your requirements and in turn notify EMCS.

EMCS was established in 1987 and with the support of our customers continues to grow year on year… We take pride in being an independent, family-run business and remain dedicated to ensuring that our customers continue to benefit from a personal service.

EMCS is completely independent, we have absolutely no affiliation with an installation company and are therefore not vying in the same place as our customers.

We offer full account management with both a field and office based account manager who are on hand should you require assistance.

Remote Access available via our NetPort (secure internet link) and also WAPport (via your mobile telephone.) Both services are free of charge and allow 24hr access to your customers. (see Q7)

We supply end-user information booklets for distribution to your customers, as well as printed labels with both your own and EMCS contact numbers.

Currently we support: Dedicated Micros, Xtralis/Adpro, Video Domain Technology/Servision, Heitel, TeleEye, Vista SmarTel and Videcon.

Here at East Midlands Central Station we offer a range of monitoring services covering Intruder, Personal attack, Fire, Environmental, Medical alerts, mechanical/electrical malfunctions, as well as Lift alarm monitoring. We support product portfolios from all industry leaders:

  • Digital Communications
  • Redcare - Redcare
  •  - CSL Dualcom
  • Emizon - Emizon IP
  • LS Telematics - LS Telematics
  • Risco - Risco
  • Visonic - Visonic
  • WebWayOne - Webwayone

In addition to this we provide CCTV monitoring and Lone Worker monitoring solutions too. For a comprehensive list of our partners please click here.