Frequently asked questions
"We answer your questions"
We actively encourage our customers to visit the ARC. We feel it enables you to see how EMCS operate as a company and also meet the team, therefore strengthening working relationships going forward. You are very welcome to bring along clients/potential clients too.
We also have conference facilities available, maybe you would like to use the facilities to pitch to potentials clients, hold a training seminar for your Engineers or perhaps hold one of your regular sales meetings here? The facilities are available to our customers free of charge, and provide an ideal opportunity to tie in with a tour of the ARC and meet the EMCS team.
Of course, EMCS have a number of Installer partners throughout the UK & Ireland who will be happy to assist you. Simply follow the link below, submit your details together with a brief outline of your requirements and a member of our team will forward details of Installation companies who operate within your area.
Not necessarily, we work with many companies of varying different sizes all of whom have different requirements as a company. One thing that is worth bearing in mind is that the Police will not issue a Unique Reference Number (URN), to non accredited companies.
This can vary from product to product, dependent on the signalling type, the package and sometimes the contract term. It is advisable to contact a member of our sales team on: - 0800 716 179 who will be happy to discuss your requirements and provide associated costs from there.
EMCS was established in 1987 and with the support of our customers continues to grow year on year… We take pride in being an independent, family-run business and remain dedicated to ensuring that our customers continue to benefit from a personal service.
EMCS is completely independent, we have absolutely no affiliation with an installation company and are therefore not vying in the same place as our customers.
We offer full account management with both a field and office based account manager who are on hand should you require assistance.
Remote Access available via our NetPort (secure internet link) and also WAPport (via your mobile telephone.) Both services are free of charge and allow 24hr access to your customers. (see Q7)
We supply end-user information booklets for distribution to your customers, as well as printed labels with both your own and EMCS contact numbers.
Currently we support: Dedicated Micros, Xtralis/Adpro, Video Domain Technology/Servision, Heitel, TeleEye, Vista SmarTel and Videcon.
Here at East Midlands Central Station we offer a range of monitoring services covering Intruder, Personal attack, Fire, Environmental, Medical alerts, mechanical/electrical malfunctions, as well as Lift alarm monitoring. We support product portfolios from all industry leaders:
- Digital Communications
- - Redcare
- - CSL Dualcom
- - Emizon IP
- - LS Telematics
- - Risco
- - Visonic
- - Webwayone
In addition to this we provide CCTV monitoring and Lone Worker monitoring solutions too. For a comprehensive list of our partners please click here.