East Midlands Central Station Limited

Privacy Policy Relating to the Use of Personal Data

East Midlands Central Station Limited (“EMCS”) is committed to preserving the privacy of all visitors to www.emcs.co.uk. Please read the following privacy policy to understand how we use and protect the information that you provide to us.

By accessing and using this site, you consent to the collection, use and transfer of your information under the terms of this policy.

1. Definitions

The following words and expressions shall have the following meanings unless the context otherwise requires:

“Compliance Officer” Adrian Carter, East Midlands Central Station Limited Waterside House, Tissington Close, Chilwell, Nottingham, NG9 6QG;

“cookies” A cookie is a small amount of data sent from the server, which is then stored on your computer’s hard disc drive;

“Customers” Users to which the Company has agreed to provide monitoring services;

“DPA” Data Protection Act 1998;

“data processors”

“personal data” All as defined in the DPA – the full text of these

definitions can be obtained by visiting “process, processing” www.hmso.gov.uk;

“sensitive personal data”

“NetPORT” our software system which can be remotely accessed by Users who are Customers via the site ;

“site”

www.emcs.co.uk

www.emcs-netport.co.uk

www.emcs-netport.com

cert.emcs-netport.com/certsrv/

www.eastmidlandscentralstation.co.uk

www.eastmidlandscentralstation.com

www.answerphoneuk.com

www.emcsmonitoring.co.uk

www.emcsmonitoring.com

www.thealarmreceivingcentre.co.uk

www.thealarmreceivingcentre.com

www.alarmreceivingcentre.co.uk

www.alarmreceivingcentre.com

“User” the individual or entity accessing the site;

“we, us, our” East Midlands Central Station Limited, a company registered in England and Wales with the company registration number 2141723 and whose registered office is at Waterside House, Tissington Close, Chilwell, Nottingham, NG9 6QG;

“you, your” An individual or company or person visiting the site, applying to register on the site or a User of the site.

2. Introduction

2.1 This Privacy Policy forms part of the website terms and conditions and is a statement as to how we shall process your personal data. We take the security and privacy of you and your personal data very seriously and we are committed to safeguarding your privacy on line. Please be aware that communications over the internet, such as emails, are not secure unless they are encrypted. We do not accept any responsibility for any unauthorised access or loss of personal data beyond our control.

2.2 Our primary reason for collecting your personal data is to respond to any queries which you may raise, to allow Customers using NetPORT to view and/or update their site(s) monitoring data and/or service settings and provide Customers with the most efficient service possible.

2.3 This privacy policy may change from time to time so please check it periodically.

2.4 Our website contains links to other websites. Please note that we are not responsible for the privacy practices of such other websites and advise you to read the privacy statements of each website you visit which collects personal information.

3. Our policy for processing your personal data

What personal data do we process and where do we get it from?

3.1 When you contact us via the “Contact” link on the site or email us, or access NetPORT we may collect personal data from you.

3.2 Personal information may also be obtained - automatically by your internet

browser, or by us over the telephone.

3.3 When a Customer submits an application for or requests monitoring services.

3.4 When a Customer completes and submits our credit account application form.

3.5 The types of personal data which we may collect from you could include, for example, your name, your contact details (such as your address, telephone number and email address), credit / debit card information and other information through the “Contact” link or via email.

3.6 We may also collect non-personally identifiable information about your visit to our website through the use of cookies. This information may include, for example, the pages which you browse. This information helps us to better manage and develop the site.

4. What do we do with your personal data?

4.1 We will process your personal data so that:

4.1.1 We can process applications for monitoring services subject to the terms and conditions of the site.

4.1.2 We can deal with the general queries you raise from time to time through the “Contact” link on the site or via email.

4.1.3 We can process information inputted by Customers into NetPORT.

4.1.4 We can process payment made by Customers for monitoring services.

4.1.5 We can carry out credit checks with credit reference agencies to help us make decisions about credit and credit related services.

4.2 Other purposes for which we will process your personal data are:

4.2.1 The general administration of your records by us.

4.2.2 The general maintenance of our database and records by us.

4.2.3 For security purposes to protect your personal data held and/or processed by us.

4.2.4 For training our employees in respect of providing our service to you.

4.2.5 To maintain records of payments made by Users.

4.2.6 For our general marketing purposes unless you have notified us to the contrary.

4.3 When you enter the site, your computer will automatically be issued with a cookie. Cookies in themselves do not identify the individual user, just the computer used. Many sites do this whenever a user visits their site in order to track traffic flaws. If you wish to reject our cookie, you can configure your browser to do so (see 10 below), alternatively you can ask your internet browser to alert you when a cookie is being set up.

4.4 You acknowledge that by providing personal data to us, you consent to the processing of your personal data in accordance with this policy.

5. Who else gets to see your personal data?

Our data processors.

6. Your rights

6.1 As mentioned above you can set your internet browser to refuse cookies or you can ask your internet browser to alert you when a cookie is being set up.

6.2 You have the right under the DPA to request from us information as to what personal data we are processing about you. Such requests should be made in writing to The IT Manager. East Midlands Central Station Ltd. Waterside House, Tissington Close off Brailsford Way, Chilwell. Nottingham NG9 6QG. and should be accompanied by a £10.00 fee. We will provide you with the relevant information within 40 days of receipt of the said fee.

6.3 You have other rights under the DPA in relation to our processing of your personal data.

7. Maintenance of your personal data

7.1 We are committed to the security of your personal data. All of our employees with access to your personal data and/or are associated with the processing of that data are contractually obliged to respect the confidentiality of your personal data.

7.2 We have implemented technology measures and security policies to protect the personal data that we have in our control from unauthorised access, improper use, alteration, unlawful or accidental destruction or accidental loss.

8. General application of our Privacy Policy

8.1 This Privacy Policy only applies to the collection and use of your personal data provided to us and not to personal data you may provide directly to third parties. Any third parties will have their own policies in respect of processing personal data you provide to them and/or your personal data that we may disclose to them in accordance with this Privacy Policy.

9. Contact information

9.1 If you have any queries about our processing or use of your personal data you should write, in the first instance to our Compliance Officer.

9.2 If you want to learn more about your rights regarding your personal data, you should contact the Information Commissioner’s office information line on: (0044) 01625 545745 or visit their website at http:\\www.informationcommissioner.gov.uk\.

10. Cookies

Information on how to block cookies can normally be found within the help features of your browser. Information can also be found on the main browser websites;

http://www.microsoft.com. (Internet Explorer)

http://www.opera.com(Opera)

http://channels.netscape.com/ns/browsers/default.jsp (Netscape)