Support

"Need a hand?"

The following information has been included to make your life a little easier. Do feel free to contact us on: 0844 80 999 90 if you have any questions or need further assistance.

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Netport Support
Netport WAP Services
ACPO / ACPOS Policies
EMCS Connection forms
Technical support helpdesk numbers

Netport Support

Netport: -

The Netport facility is a secure web-based service platform which allows you 24hr access to your customer records. You can check logs, put systems on test, issue remote resets and amend details such as key-holders, all in real time.

Existing Users can log on by clicking here :- www.emcs-netport.com 

If you would like more information about Netport or would like to arrange training. Please click the link below to get in touch:-
Netport Requests

Enduser Netport: -

A locked down variation of the Netport system, which allows your customers to view their sites within a sub account of your main account, particularly popular with National accounts who like to be a little more hands on; The system can be jointly branded and the access level tailored to the individual requirements.

Netport Troubleshooting Manual pdf - click here

Netport WAP Services

The following can be used as a guide to enabling the use of EMCS’s Netport services via a Mobile Phone (WAP Enabled).

The following sequence is taken from the menu of a Nokia 3310, some other mobile phones may differ.

Firstly you will need to program your mobile phone with the WAPPort address: -

1. From the menu button go to Services.
2. From Services go to Bookmarks.
3. From Bookmarks select “Add Bookmark”.

At this point you will be asked to enter an Address and a Name:
Address: https://www.emcs-netport.com/wap
Name: EMCS WAP Port

You should have now successfully saved a WEB address called EMCS WAP Port onto your mobile phone.

Logging On To WAP Port

1. From the Menu Button Select Services.
2. From Services select Bookmarks
3. From Bookmarks select EMCS WAP Port and then select Call

You should now be presented with a message “Welcome to EMCS WAP Port”, you will now be asked for a User-Name and a Password (password is your engineer code in full i.e. inclusive of your installer code.)

For user names and password, please see next page or contact EMCS.

4. In the User-Name section, enter your 4digit WAP Port code by selecting the Call Button or the Edit (Nokia 3310) and Press OK.
5. Now insert your 7/8digit Password, (as described above).
6. Select “Log On”.
7. By Pressing the Call Button or the Edit button (Nokia 3310), you may now enter your Contract (Chip) Number.

N.B. when entering a contract number you must input all proceeding numeric digits (Zero’s).
e.g.: Contract number 00/1234 will be entered as 00001234.

8. Select “Get Customer”

You will now be presented with the details of the customer you have requested, to continue, simply select OK.

If you require further details or experience and problems, please call 0844 80 999 80

The EMCS Engineer WAP PORT User Guide 2012 v3

ACPO / ACPOS Policies

EMCS Connection forms

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Technical support helpdesk numbers as follows:

BT Redcare
BT Redcare - 0800 671 240 - 24hr

CSL Dualcom
CSL Dualcom - 01895 474 444 - 8.30am-6pm

Emizon
Emizon - 0208 661 4553 - 24hrs

Romad
Romad - 0870 1 40 30 40 - 9am-5pm

Risco
Risco - 0161 655 5600 - 8.30-5.30pm

WebWayOne
Webwayone - 01635 231 514 - 9-5pm