"What our customers say"
“We have been working with EMCS now for over 8 years having worked with EMCS over this time we have found them to be a thoroughly professional organization and our office staff and engineers find them helpful and easy to work with. Most importantly our customers give us positive feedback when they interact with them and the seamless transition for our out of hours service really helps project the right levels of professionalism and enhances our customers experience in what can be a frustrating time for them.”
“Here at Securitec Systems our aim is to treat each customer as they are our only customer and we have found that when our customers have contact with EMCS this helps emphasize that message.”
Secure it All
"Secure It All have used a number of Alarm Receiving Centre's since we began in 1989.
We moved our connections to EMCS in 2013, and would say that we are most pleased with the service levels and the attention to detail from EMCS.
EMCS are very professional in handling matters for our engineers, administration staff and our customers.
Over the years we have been with EMCS, we have built up an excellent and efficient working relationship with a number of the EMCS staff members, but would in particular like to mention and thank Ramiz, Claire and Carly."
1st Choice Alarms
"I must say, I am very impressed with EMCS monitoring.
I feel every operator I talk to are presented professionally and helpful at all times. Even the new starters!
We have had some broadband problems and issues with emails – yet EMCS have provided solutions and resolved problems and potential problems there and then.
I have personal experience of working in an Alarm Receiving Centre – I understand the demand and headaches.
My personal experience as an engineering role dealing with EMCS is one of excellence.
As a Manager – dealing with administration – your team make it so easy – and provide solutions – never a problem.
I have tested your service and I feel pen must be placed on paper and tell you all what a great professional service you – the EMCS team deliver.
Please keep the professionalism up
EMCS deal with our call handling and monitor our customers systems on our behalf. We are in the process of moving and adding a lot more connections to EMCS.
EMCS team – make it look really easy.
I for one – recognise good work and thank you to you all – keep it up.
Bee Tee Alarms
"We have provided customers with security systems in the Midlands area for 19 years and have worked with EMCS from the very beginning. EMCS provide all our monitoring requirements giving us excellent service and support allowing us to provide our customers the same service."
Argus Fire & Security Ltd
"Argus have used EMCS (East Midlands Monitoring Station) for over three years, during this time we have been very pleased with their service. Argus trust EMCS to Monitor CCTV, Intruder and Fire Alarm Systems across the UK over a number of Monitoring Platforms including, Teleeye, Smart Tel, Dedicated Micros, Redcare, Emizon and Dual Com."
"With customers from Aberdeen to Cardiff to London, Argus have the peace of mind that EMCS will provide the highest level of service. In a growing industry it is really important to know that the monitoring station that we so much rely on will support our customers and our staff in a manner that not only promotes the service that we provide but ensures that the right service is given also."
"Argus have an excellent relationship with EMCS and would like to thank Kelly Knowles, Tom Bell and Edward Barge for their continued support and assistance."
Universal Security Group
"We swapped to EMCS in 2004 because we wanted to be with a truly independent ARC. The team at EMCS made the transfer painless despite all the obstacles. Since then we have never looked back, the service and care is fantastic."
Western Security Systems
"Initially I thought that making a change to another monitoring centre was never going to be easy. However when the EMCS team took over the whole operation ran extremely smoothly. All our systems were transferred with no disruption to our customers at all."
"We have now used EMCS for a few years and have found them extremely polite and professional in all aspects of their work."
Stephen Outing (Western Security Systems)
"ARC Alarms is a family business that continues to thrive largely because of the relationship we build with our customers and the way in which we deliver our services. I am pleased to say that EMCS employs the same philosophy. Since transferring our monitoring contracts I have consistently been delighted with the way in which my business needs have been met. It has been a pleasure to deal with the team at EMCS and I would not hesitate to recommend them."
Broadsword Security Services
"Moving our connections to EMCS has enabled Broadsword to provide a far more efficient customer service. Being able to dial in and ascertain the current position of an intruder alarm, whilst talking to the customer on the telephone is invaluable and gives our customer confidence in our service."
"We find EMCS staff a pleasure to deal with. All queries are resolved quickly and efficiently either by telephone or email, enabling us to deal with our customers in the same manner."
"The move to EMCS has pushed our own business on in terms of providing a professional customer service."Peter Granville